TERMS AND CONDITIONS OF

Company Information

Tranekaer Center
Legal business name: Kaerlig Tranekaer Energi I/S
CVR No.: 45279901
Slotsgade 76
5953 Tranekær
Email: info@tranekaer.dk
Phone: +45 40 40 20 54
Website: www.tranekaer.dk

Application of the Terms and Conditions

These terms and conditions apply to purchases of physical goods—such as books and other products—made by individual customers at Tranekaer Center.

For tickets to events, courses, retreats, and festivals, as well as participation in these, our terms and conditions for participants and the terms specified for each individual event apply:

https://www.tranekaer.dk/deltagerbetingelser

Statutory consumer rights always apply.

Reservations and Prices

The product's features and price are specified in the product description or in an individual quote.

Prices for individual customers are listed in Danish kroner, including VAT. Any shipping costs and other surcharges will be disclosed before you place your order.

When you place an order through the online store, you are placing an order with a payment obligation. We will send you an order confirmation via email.

When ordering by email, the agreement becomes binding once you have accepted our offer, unless otherwise stated in the offer.

Payment

The available payment options will be provided at the time of booking.

For regular purchases made with a debit card, the payment is generally charged upon shipment or delivery.

For products manufactured according to your individual specifications, advance payment may be arranged separately.

Delivery and Pickup

The delivery area, shipping cost, and estimated delivery time will be provided before you place your order. Pickup at Tranekaer Center is available by arrangement, if this option is offered.

If the delivery time changes, we'll let you know.

When shipping, we are responsible for the item until it is delivered to you. If you choose a carrier on your own that we have not offered, the specific legal provisions governing such cases apply.

If your order is not delivered or is damaged during shipping, please contact us as soon as possible so we can investigate the matter and assist you. Your statutory rights apply regardless of this request.

Right of Withdrawal

For distance sales of standard physical goods, you generally have a 14-day right of withdrawal. This applies to purchases made through the online store and via email, provided the agreement is subject to the rules governing distance sales.

The time limit begins on the day you or a person you have designated receives the item. If multiple items were ordered in a single order and delivered separately, the time limit begins on the day the last item is received.

You must clearly notify us before the deadline that you wish to cancel the purchase. Email info@tranekaer.dk or use the standard cancellation form at the bottom of this page.

Failure to pick up the package or refusal to accept it is, in and of itself, insufficient as notice of cancellation.

The right of withdrawal also applies if a binding distance purchase is picked up at the center.

For purchases made in person at the center, the right to exchange or return applies only if specifically agreed upon.

Items Exempt from the Right of Withdrawal

Items manufactured according to your individual specifications or with a distinct personal touch may be excluded from the right of withdrawal.

If an item is exempt from the right of withdrawal, we will inform you of this before you place your order. The right to file a complaint remains in effect.

Returns

If you wish to cancel your order, you must mail or drop off the item to us no later than 14 days after you have notified us of your decision.

You are responsible for the direct costs of the return and assume the risk during the return shipment. The item must be properly packaged. We recommend that you keep proof of shipment.

Returns should be sent to:

Tranekaer Center
Slotsgade 76
5953 Tranekær

Please include your name and order number or a copy of the receipt so we can identify the purchase.

Items can also be picked up in person by appointment. We do not accept packages sent cash on delivery.

Condition of the Item and Refunds

You may examine and test the item to the extent necessary to determine its nature, characteristics, and function, just as you would in a store.

You are liable for any loss in value resulting from further handling or use.

If you cancel the entire purchase, we will refund the purchase price and the original standard shipping fee. Any additional costs for a more expensive shipping method that you selected yourself will not be refunded.

We will issue a refund no later than 14 days after we receive your notice of cancellation. We may withhold the refund until we have received the item or proof that it has been returned, whichever comes first.

We will use the same payment method as was used for the purchase, unless we expressly agree otherwise. Any loss in value will be deducted from the refund.

Complaint

When you purchase goods, you have a 24-month right to file a complaint under the Sale of Goods Act. This covers defects that were present at the time of delivery or whose cause was present at the time of delivery.

Depending on the specific situation, you may be entitled to repair, replacement, a price reduction, or a refund under the provisions of the Sale of Goods Act.

Normal wear and tear, misuse, and damage occurring after delivery are generally not covered.

You must contact us within a reasonable time after you discover a defect. A complaint filed within two months of discovery is always considered timely.

Please email info@tranekaer.dk with a description of the problem, including photos if possible, as well as details about your purchase. Please contact us before shipping so we can arrange the logistics.

In the event of a valid complaint, we will cover necessary and reasonable shipping costs. The item must be properly packaged.